Refund & Return Policy – FERTAN USA

Last updated: 12/24/25

Returns

We accept returns within 30 days of purchase. To be eligible for a return, items must be unused, unopened, and in resalable condition, with original packaging and proof of purchase.

Returns must be authorized in advance. Any returns sent without prior approval will not be accepted.

To request a return authorization (RMA), please contact us at:
📧 contact@fertanusa.com

Return Shipping Address

All approved returns must be shipped to the following address:

Venture Logistics (Prime)
FERTAN LLC
11210 NW 91 Street, Ste 2
Miami, FL 33178
United States

Return Shipping Costs

• Customers are responsible for all return shipping costs.

• Original shipping and handling charges are non-refundable.

• We recommend using a trackable shipping service. FERTAN LLC is not responsible for lost or damaged return shipments.

Restocking Fee

• All approved returns are subject to a 10% restocking fee, which will be deducted from the refund amount.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed back to the original method of payment.

• Refunds apply to the product price only, minus the restocking fee and any non-refundable shipping charges.

• Processing time may vary depending on your payment provider.

Non-Returnable Items

The following items are non-refundable:

• Sale or clearance items

• Gift cards

• Custom or special-order products

• Hazardous materials or products marked as non-returnable

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately upon delivery with photos and order details.
We will review the case and work with you to find an appropriate solution.

Refused or Undeliverable Shipments

Orders that are refused or returned due to incorrect address information may be subject to return shipping charges and restocking fees.